Website terms of use

Who do these terms apply to?

These terms apply to everyone who uses this website, which is operated by Pylon Digital Pty Ltd of Melbourne, Victoria. By using the site, you agree to these terms. If you do not agree, please do not use it.

These terms cover the website only. They are not the terms on which we provide services. When a firm engages us, our services are provided under a separate written agreement, and that agreement prevails over anything on this website.

How may you use this website?

You may use this website to learn about our services, read our articles and guides, contact us and download our resources. When you use it, you must not:

• break any law or infringe anyone’s rights;
• try to gain unauthorised access to the site, its hosting or any connected system;
• introduce viruses or other harmful code, or interfere with how the site works;
• carry out security testing on the site without our written permission;
• use our forms to send spam or false details, or someone else’s personal information without their permission; or
• copy the site’s content in a way that breaches the intellectual property section below.

If you think you have found a security vulnerability in this website, please tell us through our contact form rather than testing further. We appreciate responsible reports.

Search engines and AI assistants are welcome to read the site in line with our robots.txt file.

Is the content on this website advice?

No. The articles, guides, knowledge base, glossary, FAQs and other content on this website are general information about technology, AI, privacy and security for professional firms. They do not take your circumstances into account and are not legal, tax, financial or other professional advice. Before you act on anything you read here, get advice from a qualified adviser about your situation.

Information about third-party products such as ChatGPT, Claude, Copilot, Gemini, Xero, Actionstep or LEAP is correct to the best of our knowledge at the date shown on the page, but those products change often. Check the vendor’s current documentation before relying on it.

Can you use our downloads and templates?

Yes, as general guidance for your own organisation. Our templates and checklists, such as the AI acceptable-use policy template, are free starting points. They are not tailored to your firm and are not legal advice, so review and adapt them to your circumstances and have your own lawyer review any policy before you adopt it.

You may copy and adapt the templates for use within your own organisation. You may not sell them or republish them as your own work.

Who owns the content on this website?

Unless we say otherwise, Pylon Digital owns or is licensed to use the content on this website, including its text, graphics, images, video and design. You may view it, print or save a copy for your own reference, and share links to it. You may not reproduce, adapt or publish it for commercial purposes without our written permission.

Names such as ChatGPT, Claude, Copilot, Gemini, Xero, Xero Practice Manager, MYOB, Actionstep, LEAP, Clio, Microsoft 365 and Power BI are trade marks of their owners. We mention them to describe the systems we work with. A mention does not by itself mean the owner endorses Pylon Digital.

What about links to other websites?

We link to other websites, such as regulators and software vendors, because they are useful sources. We do not control those sites and are not responsible for their content, availability or privacy practices. A link does not mean we endorse the site or its owner.

Is the information on this website always accurate and available?

We work to keep this website accurate and current, but we do not promise that it is complete, free of errors or always available. We may change, suspend or remove any part of it without notice, for example for maintenance.

Any price or estimate we give you applies only once it is set out in your written proposal.

What is our liability?

Our liability is limited to the extent the law allows, and nothing in these terms takes away rights you have under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right, remedy or consumer guarantee that cannot lawfully be excluded, restricted or modified.

Subject to that, and to the extent the law allows:

• we are not liable for any loss or damage arising from your use of, or reliance on, this website, its content or its downloads, including indirect or consequential loss; and
• where the law allows us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.

How do we handle your personal information?

Our privacy policy explains how we collect, use and protect personal information you give us through this website, including through our forms.

Which law governs these terms?

These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the courts that can hear appeals from them.

Can these terms change?

Yes. We may update these terms from time to time. The date at the top of this page shows when they last changed, and the version published when you use the site is the one that applies.

How to contact us

If you have a question about these terms, use our contact form and we will reply by email.

Our responsible AI statement explains how we use AI, and our accessibility statement explains how to tell us about a barrier on this site.